Prices and Payment
All prices quoted are in British Pounds.
We accept all major credit and debit cards (including American Express) and also payment via PayPal.
For personalised orders, please allow 3 additional working days for your item to be beautifully embossed by hand. We will send you an email as soon as your item is ready.
Your item will be sent to you by Royal Mail via recorded delivery.
For international orders, please allow additional time for delivery. As this will vary from country to country, anticipated delivery times will be notified on an order-by-order basis.
Please note – as the majority of our products are personalised, this Returns Policy (below) will apply instead of the Shopify Inc. ‘Refund Policy’ which appears (as a link) at the bottom of the screen when you place your order.
Unfortunately, as these have been specifically tailored just for you, we are unable to offer exchanges or refunds on personalised items unless they are faulty.
If, within 15 days of delivery, you’ve changed your mind about your non-personalised (i.e. non-embossed) item, please just send us an email to let us know, quoting your unique order reference number, and return your item to us by recorded delivery. We will be happy to refund the full amount of your item (including the cost of returning your item via recorded delivery) within 15 days of our receiving the returned item from you.
If the item you have purchased is faulty then please send us an email within 30 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or a refund.
Please note that, due to the nature of the materials used for our products, the finish (including the stitching) may vary from item to item.
On the odd occasion that an item is marked ‘Pre-Order’, please allow additional time for your item to arrive - whilst we will do our best to get your order to you as quickly as possible, it may not be ready until the date shown.
Orders for a special occasion
If you need your order for a special occasion, send us an email along with your order and we will do our best to arrange for your item to reach you by the date specified – no promises but we would hate for a special occasion to be missed!
If we are unable to accept your order
In the event that we are unable to accept your order, we will email you and offer you a refund or the option of choosing the same item in a different colour or, alternatively, a different item to the same value. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the item.
How we will use your personal information
Other Terms & Conditions
Due to the surface of our products, small breaks may appear in the foil stamping.
Special requirements should be discussed with our Customer Service Team prior to placing an order.
Please make sure you check all spelling, grammar and punctuation as we cannot accept returns of products that have been personalised.
The terms and conditions contained within the Shopify Inc. ‘Refund Policy’ and ‘Terms of Service’ links (which can be found at the bottom of the screen when placing your order) will only apply where they do not conflict with the terms set out above – where they do conflict with the terms set out above, the terms set out above will prevail.
These terms are governed by English law.